At Thread N Comfort, we prioritize your satisfaction and aim to provide a seamless shopping experience. Please review our policy below to understand how we handle returns, exchanges, and refunds.

Returns and Exchanges

We accept returns and exchanges within 7 days of receiving your order, provided that the items are unused, unworn, unwashed, and in their original condition with all tags attached. Please note that sale items, personalized products, and items purchased with discounts are not eligible for returns or exchanges.

If you wish to exchange an item, please contact us at [insert email address] within 7 days of receiving your order. Include your order number, the item you wish to exchange, and the reason for the exchange. We will guide you through the process to ensure you are completely satisfied with your purchase.

Refunds

Refunds are only offered for items that are defective, damaged, or if you have received the wrong product. If you believe your item qualifies for a refund, please contact us within 7 days of receiving your order and provide clear photos of the issue. Once we receive and inspect the returned item, we will process your refund to the original method of payment, which may take up to 14 business days.

Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to our error, such as receiving a defective or incorrect item. We recommend using a trackable shipping service for returns to ensure the item reaches us safely.

How to Initiate a Return or Exchange

To initiate a return or exchange, please email us at [insert email address] within 7 days of receiving your order. Include your order number, the item(s) you would like to return or exchange, and the reason for the return. Once we receive your request, we will provide you with detailed instructions on how to proceed. Please do not return any items without prior authorization.

Once we receive the returned item, we will inspect it to confirm it meets our return criteria. If approved, we will proceed with the exchange or refund process as per our policy.